Any business - in a free market economy - must take into account customer service: provide good service, keep your customers happy. What happens when a business offends its customers? In a free market, customers are free to do business elsewhere. Consider that simple fact, then also consider the whole controversy surrounding many NFL fans who do not appreciate the lack of players' respect for the nation's flag, "and to the Republic for which it stands." Then consider this article.
"...These playoff numbers weren’t just bad compared to last year either, they hit a ten year low.
Will that change this coming weekend with the AFC and NFC title games? We’ll see. But no matter how you slice it, the NFL ratings, both playoff and regular season, are collapsing in 2018.
In fact, playoff rating declines have been even worse than regular season rating declines.
It’s almost like fans are fed up with the politicization of football."
The take away from all of this? Customer service matters and it is an important factor in the interaction between supply and demand. If you want to be successful economically, consider the way you treat those with whom you interact economically.
https://www.outkickthecoverage.com/nfl-ratings-plunge-23-million-fewer-viewers-watch-divisional-playoffs/
https://www.outkickthecoverage.com/nfl-ratings-plunge-23-million-fewer-viewers-watch-divisional-playoffs/